Privacy Policy – TheAmigo

Effective Date: February 12, 2026

HỘ KINH DOANH AMIGO (“we”, “our”, “us”) operates the TheAmigo application. We are committed to protecting your privacy and ensuring transparency about how we collect and use your information.

This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our chatbot services via Facebook Messenger or related platforms.

1. Information We Collect

When users interact with TheAmigo chatbot, we may collect the following information:

  • Public profile information (such as name and profile picture)
  • Facebook User ID
  • Messages sent to our business via Messenger
  • Booking details voluntarily provided (such as check-in date, check-out date, phone number, and email address)
  • Technical data such as IP address and browser/device type where applicable

We only collect information necessary to provide hotel support and booking-related services.

2. How We Use the Information

We use collected information to:

  • Respond to customer inquiries
  • Provide automated hotel booking assistance
  • Confirm reservations and communicate booking details
  • Improve chatbot functionality and user experience
  • Comply with legal obligations

We do not sell, rent, or trade user data to third parties.

3. Data Sharing

We may share information only when necessary:

  • With hosting or cloud service providers to operate our system
  • With hotel partners to process booking requests
  • If required by law or legal authorities

All partners and service providers are required to protect your data.

4. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain business records
  • Comply with legal requirements

Users may request deletion of their data at any time.

5. Data Security

We implement reasonable administrative and technical safeguards to protect user information against unauthorized access, alteration, disclosure, or destruction.

6. User Rights

Users have the right to:

  • Request access to their personal data
  • Request correction or deletion of their data
  • Withdraw consent where applicable

To submit a request, please contact us at: [email protected].

7. Third-Party Platforms

TheAmigo integrates with Meta platforms including:

  • Facebook
  • Messenger

Use of these platforms is also subject to Meta’s own privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

9. Contact Information

HỘ KINH DOANH AMIGO
Email: [email protected]
Website: https://theamigo.com.vn/